Glamorgan wins national award for outstanding student support

November 30, 2012

The University of Glamorgan has won national recognition for the support it provides for its students. The University was awarded ‘Outstanding Support for Students’ Award at the high-profile Times Higher Education Awards in London last night, Thursday 29 November.

The award judges recognised Glamorgan’s success in the provision of “instantly available” support and information to the University’s 23,000 students across four campuses via the Glamlife student portal, “at any time, from any where, using any device.” Glamlife offers students a one-stop-shop online resource, allowing them to do everything from looking for part-time jobs to sourcing support for dyslexia sufferers, to using the library and joining a sports club.

Award judge Liam Burns, president of the National Union of Students, said Glamlife was “impressive for providing a service that encompassed a wide range of issues from welfare to employability.” He also noted that the student body had almost doubled its use of support services through the project – something which Glamorgan has achieved without increasing costs.

Professor Clive Mulholland, Deputy Vice-Chancellor, said, “This award is testament to level of dedication and care that our student support staff put in to their roles at Glamorgan. It’s also indicative of our ambition as a university to become a destination of choice for UK and international students who are looking for a blend of first rate industry-accredited courses, and excellent employment prospects alongside outstanding student support provision. “

“Earlier this year the Sunday Times league table recognised University of Glamorgan as the top new university in Wales. Yesterday’s recognition as top university in the UK for Outstanding Student Support, further demonstrates the high quality of both teaching and support that Glamorgan offers its students.”

Recent developments to Glamlife range from the ability to book a counsellor or career advice session at the click of a button, to practising psychometric testing for graduate scheme applications, purchasing print credits, and completing module amendment forms.

Director of Student Services, Dr Gill Jack commented, “We’re extremely proud of what we’ve achieved over the past few years in relation to the innovative delivery of support to our students, particularly our cross-institutional approach and partnership working. We are enormously proud of Glamorgan and thank all of the staff who contributed towards achievement of this award.

Judges were particularly impressed with the 91% increase in engagement recorded since Glamlife brought all student-facing service together into ‘one user-friendly online system’.

Glamorgan achieved 83% overall satisfaction in the 2012 National Student Satisfaction survey. We were also rated top in Wales for Social Policy, Aerospace Engineering, Fine Art, Electronic and Electrical Engineering and joint top in Wales for Accounting.

The Sunday Times Good University Guide, published in September, ranked Glamorgan as top “new” University in Wales and among the top five universities in Wales, alongside Cardiff, Bangor, Swansea and Aberystwyth. The Guide also rates Glamorgan as top in Wales for the lowest rate of unemployment among its graduates, and places it in Wales’s top three universities for the quality of its teaching.

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